Effective Date: April 1, 2025 Website:https://factorenterprise.com Owner: Factor Enterprise Registered Address: H. No 55A, Guha Complex, GS Road, Near Godrej Building, Ulubari, Guwahati, Assam 781007 Contact: +91 60020 28916 | support@factorenterprise.com
Please read these Terms and Conditions (“Terms”, “Agreement”) carefully before using our website and services. By accessing or using our website and purchasing from Factor Enterprise, you agree to be bound by these Terms.
Eligibility
By using this website, you affirm that:
You are at least 18 years old.
You have the legal authority to enter into this agreement.
You are using our services for lawful purposes only.
About Factor Enterprise
Factor Enterprise is an online platform that sells construction materials including Tiles, Wall Tiles, Sanitary Ware, Home Decor Items, Cement, Bricks, and more. We operate from Guwahati, Assam, and deliver across the Northeast region of India.
Product Information
We strive to ensure all product details, descriptions, and prices displayed on our website are accurate.
Images are for representational purposes only. Actual products may vary slightly.
Product availability is subject to change without notice.
Pricing and Payment
All prices are listed in INR (Indian Rupees) and include applicable taxes unless specified otherwise.
We reserve the right to change prices at any time without prior notice.
Accepted payment methods include UPI, Credit/Debit Cards, Net Banking, and other payment gateways integrated on the website.
Full payment must be received before an order is processed.
Order Acceptance & Cancellation
Your order is an offer to buy a product. We reserve the right to accept or reject it.
Orders may be canceled due to stock unavailability, pricing errors, or other unforeseen issues.
You can request a cancellation within 6 hours of placing the order or before dispatch, whichever is earlier. Contact our support for assistance.
Shipping & Delivery
We offer delivery services across Guwahati and the North Eastern region of India.
Delivery timelines vary based on location and product availability. Estimated timelines will be communicated at the time of order confirmation.
Factor Enterprise will not be held liable for delays caused by courier partners or force majeure events (natural disasters, strikes, etc.).
All delivery and labor charges shall be borne by the customer.
Returns, Replacements & Refunds
Returns are accepted only for products that are:
Damaged during transit.
Incorrect or mismatched as per the order.
Return requests must be raised within 48 hours of delivery, with supporting images and order details sent to support@factorenterprise.com.
Replacements or refunds (partial/full) will be processed only after verification.
Customized or specially ordered items may not be eligible for return.
Warranty and Liability
We do not manufacture the products sold. Any warranty provided is as per the respective manufacturer’s policy.
Factor Enterprise is not liable for any direct, indirect, incidental, or consequential loss arising from the use or misuse of the product.
We recommend hiring qualified professionals for installation and usage of products purchased.
User Account and Data
You are responsible for maintaining the confidentiality of your account and password.
You agree to provide accurate, complete, and current information.
Any misuse of your account should be reported immediately.
Intellectual Property
All content on this website, including logos, images, text, graphics, and product data, is the property of Factor Enterprise or its licensors.
Unauthorized reproduction or use of the content is strictly prohibited.
Limitation of Liability
To the fullest extent permitted by law, Factor Enterprise shall not be liable for any:
Loss of profits.
Business interruption.
Loss of business opportunity.
Indirect or consequential damages.
Force Majeure
We are not liable for failure to fulfill any obligation under these Terms due to events beyond our control, including but not limited to natural calamities, war, government restrictions, strikes, or courier delays.
Termination
We reserve the right to suspend or terminate your access to the website at our discretion, without notice, if:
You breach these Terms.
Your conduct is harmful to our business or users.
Governing Law and Jurisdiction
These Terms shall be governed by and construed under the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam.
Changes to Terms
Factor Enterprise reserves the right to update or modify these Terms at any time without prior notice. The latest version will always be available on the website. Continued use of the site constitutes acceptance of the revised terms.
Contact Information
For queries, feedback, or complaints, please contact us:
Factor Enterprise H. No 55A, Guha Complex, GS Road, Near Godrej Building, Ulubari, Guwahati, Assam – 781007 📞 +91 60020 28916 📧 support@factorenterprise.com 🌐 https://factorenterprise.com
